Frequently asked questions

Yes. Creating an account is free and needs no card or payment details. A free account gives you 20 questions in every subject, drawn from the same bank paying subscribers use — with the full explanation for each one.

Every feature works on a free account too: practice mode, timed exam simulations, saved tests, notes, bookmarks and progress tracking. Paying unlocks the rest of the questions, not the rest of the app.

Every ATPL subject we publish, each with its own chapters. The subject list on the home pageshows exactly how many questions each subject holds right now, and marks any subject that is still being prepared as “Coming soon”.

Every question is explained in both English and বাংলা. You can switch between the two on the explanation tab of any question — no separate plan, no extra cost.

Not yet — the app is in preparation. In the meantime PilotsBD works in your phone’s browser exactly as it does on a laptop, and your progress is stored against your account, so you can start a session on one and finish it on the other.

With bKash. Sign in, open the pricing page, choose a plan, and Send Money to the bKash number shown there. Then submit the number you sent from and the bKash TrxID on the same page.

No card is needed, and we never see or store your bKash PIN — only the transaction ID you type in.

A person checks every payment against the bKash record, which is usually done within a few minutes. You get an email the moment it is confirmed, and your full access is live from that moment.

If a payment cannot be matched it is rejected and you get an email explaining why, so you can correct it and submit again. You can also see the status of your last submissions on your account page.

Submit again with the correct one. Each bKash TrxID can only ever be recorded once, so a genuine transaction is never counted twice, and a wrong ID is simply rejected. If you are stuck, email support@pilotsbd.com with the sender number and the time of the transaction.

No. Nothing is charged automatically and no payment details are kept on file. A plan runs for the number of days you paid for and then simply ends — you decide whether and when to buy again.

Your account goes back to being a free account. You keep full use of the site and of the 20 free questions in each subject; the rest of the bank is locked until you buy again.

Nothing is deleted, nothing is closed, and you do not need to sign up again. Your expiry date is shown on your account page at any time.

No. Every answer you have given, your accuracy by subject and chapter, your saved tests, your notes, your bookmarks and your flagged questions are stored against your account, not against your subscription. Expiry changes which questions you can open — it never touches your history.

No — everything is exactly where you left it. As soon as the new payment is approved you get back your full answer history, so the Unseen and Previously wrong filters still know what you have done, your progress charts continue from where they stopped, and a half-finished saved test reopens at the exact question you stopped on.

The one thing to know: while your access is lapsed, a saved test built from paid questions cannot be opened and shows as unavailable. It comes back untouched the moment your new plan is approved.

A new plan starts on the day it is approved and runs for its full number of days from then. Time that passed while you had no subscription is not added on.

Renewing early loses you nothing, though: if you buy while your current plan is still running, the new days are added on top of the time you have left rather than replacing it.

Practice mode shows you whether each answer was right straight away, with the explanation there and then. Exam mode is a timed simulation: you choose how many questions and how many minutes, and you see your result and the explanations only when the paper is finished.

Yes. Use Save & exit and the session is kept in Saved tests with your answers and your place in it. Reopening it puts you on the first question you have not answered yet, in the same question order. Answers are also saved as you go, so a lost connection or a closed tab does not cost you the session.

Yes. When you set up a session you can choose the question pool: All questions, Unseen, Previously wrong, Saved or Flagged, and narrow it to particular chapters. “Previously wrong” follows your most recent attempt at each question, so a question drops out of it once you get it right.

Yes, the bank is added to and corrected over time, and a paid plan includes everything published while it is running — including questions added after you paid.

One device at a time. Signing in on a second device asks you whether to log the first one out; confirming it moves your access across immediately. You can switch as often as you like — phone, tablet and laptop are all fine — but the account is personal to you and cannot be shared or used by two people at once.

Use forgot password and we email you a link to set a new one. If you signed up with Google, sign in with the Google button instead — that account has no separate password.

No. Because every subject can be tried free before you pay, all payments are final. Money we received in error — a duplicate transaction, or a payment that was verified but never activated — is returned; the full terms are in our refund policy. If something is not working, report it and we will fix it.

Deleting your account is permanent. Your profile, your answer history, your saved tests, your notes and your bookmarks are erased and cannot be restored, and any remaining subscription time is lost with no refund. If you only want to stop for a while, just stop — leaving the account in place costs nothing and keeps your progress.

Write to us at support@pilotsbd.com, message us on WhatsApp at +880 1580-514900, or use the contact form. We answer every message.